FAQ

Frequently Asked Questions

1. How long does delivery take?

Orders are typically produced within 2–5 business days and then shipped. Delivery within the UK usually takes an additional 3–5 business days. International orders may take longer depending on the destination.

2. Can I return or exchange my order?

Because all our products are made to order, we cannot accept returns or exchanges for change of mind or incorrect size. However, if your item arrives damaged or defective, we will send a free replacement or issue a full refund. Please see our Returns & Refunds page for full details.

3. What sizes do you offer?

We offer a wide range of sizes. Please check the size guide on each product page before ordering to ensure the best fit.

4. Can I cancel or change my order?

Orders go into production quickly, so we can only cancel or modify them within 24 hours of placing the order. Please contact us as soon as possible if you need to make changes.

5. Where are your products made?

Our products are printed and fulfilled by trusted print-on-demand partners based in the UK and Europe, ensuring quality and faster delivery times.

6. Do you ship internationally?

Yes! We ship to most countries across Europe and beyond. Shipping costs and delivery times vary by destination and will be shown at checkout.

7. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

8. How can I contact you?

You can reach us via our Contact page or email us directly at mirelaclaudia2010@gmail.com. We respond within 24–48 hours during opening hours (15:30–21:00, Monday–Sunday).